IT Engineer

Job Description

Job requirements

• Working for a Managed Services Provider (MSP or MSSP)
• Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot)
• Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
• Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
• Ability to demonstrate excellent troubleshooting skills
• Ability to demonstrate strong team working and team leadership skills

Job responsibilities

• Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
• Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
• Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites – this includes acting as remote-hands for our Resolver Groups
• Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
• Completing Incidents, Service Requests and other defined activities including performing Proactive Checks, basic Event Triage and resolving subsequent issues within agreed parameters, handing-off to other Resolve Groups and third parties when needed
• You may also be assigned to a specific customer or group of customers with special responsibility for arranging and completing work, attending meetings and acting as a single-point-of-contact for both inside and outside of Zenzero. This may include working customer’s sites for longer periods of time
• When not visiting customer sites you will work from a Zenzero office and provide general support services

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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