IT Datacenter & Cloud Architect

Job Description

JOB DESCRIPTION :

– Develop, own and execute roadmaps for and Data Center & Cloud services.

– Act as Subject Matter Expert for data center & cloud services

– Mentor, coach and develop local and operational IT teams about technology and IT standards.

– Develop, deploy and maintain IT Standard Operating Environment (SOE) consisting from hardware and software products and services.

– Maintain integrity and compliance of IT environment.

– Facilitate migrations, software rollouts and lifecycle replacements.

– Respond to Service Desk activities related to Infrastructure & Operations (including Incidents, Requests, Changes, Problems, etc.).

– Follow and support development of ITIL aligned pest practices and service management processes for Incident Management, Request Fulfilment, Problem Management, Change Management, Asset Management, etc.

– Act as subject matter expert and escalation contact for Data Center & Cloud and End User Compute services.

– Resolve assigned tickets in timely and professional manner.

– Offer technical assistance and guidance to other members of the organization.

– Document all updates, changes and relevant information in corporate IT Service Management tool. Develop and implement policies and procedures.

– Identify, create, publish and communicate standard operating procedures (SOPs) for assigned technology areas.

– Develop, maintain and update documentation of architecture, IT products and services.

– Create and maintain Disaster Recovery plans for services owned and represented by assigned functions / technology domains.

– Cooperate with production teams to ensure secure and sustainable operation.

– Communicate and changes and / or updates of IT environment to management and employees in a timely manner.

– Project and demand management for Infrastructure & Operations.

– Lead, coordinate and execute technology demand and project portfolio for Data Center & Cloud

– Ensure delivery of all assigned initiatives. Manage resources, time, budget, benefit and risk. Address, mitigate and seek approval for any deviations.

– Develop and maintain project plans, project updates and related documentation.

– Communicate updates and report to steering committees in a timely manner.

– Identify, evaluate and request operational and investment budgets for assigned technology areas.

QUALIFICATIONS :

– Education Level : Bachelor degree or BS, Computer Science or related degree; alternatively equivalent working experience may qualify from Premier Institute such as IIT/NITs/BITS

– Education Program : Computer Science or related degree

– Professional Certifications : ITIL Foundation certification

– Experience Requirement : Minimum 10 years in similar function in global, multi-national enterprise

– Language Requirements : English; Spanish or Portuguese are a plus

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