Job Description
Responsibilities
- Align with clients on key project milestones and maintain accountability to agreed timelines
- Build and maintain detailed project plans across a concurrent portfolio of client engagements
- Identify and manage dependencies, risks, and priorities across multiple work streams
- Coordinate internal teams to remove obstacles and keep deliverables on track
- Participate in pre-sales planning as a member of client account teams
- Identify and engage appropriate resources across client and teams
Client Communication & Relationship Management
- Serve as the primary point of contact for clients throughout the project lifecycle
- Communicate formal weekly status updates to client and stakeholders
- Communicate with event steering teams and executive-level committees
- Facilitate workshops with clients, solution consultants, and architects to capture requirements and define action plans — you lead the conversation; your project team executes the build
- Manage scope conversations directly with clients, including presenting and negotiating change orders when deliverables fall outside the original project scope
- Solicit feedback from clients and team members to drive prioritization
- Coordinate post-event reviews between client and account team
- Surface decision points and escalations to stakeholders to remove obstacles
Change Management
- Provide change management support for first-year event clients
- Ensure necessary training is provided to clients and partners to support effective adoption of new processes and technology
- Identify impacts to roles and responsibilities within client teams and escalate resource constraints where needed
Project Controls
- Follow and deliver projects leveraging best practice implementation process
- Manage expectations, scope, and priorities of implementation
- Ensure that all project artifacts are captured and maintained
- Monitor and manage project financial performance against targets
Qualifications
- 4+ years of project management experience, with demonstrated success managing complex, multi-stakeholder projects with long implementation cycles
- Experience in project managing software implementations
- Proven experience in a client-facing project management role — you are comfortable owning the client relationship and having direct, sometimes difficult conversations about scope, timelines, and expectations
- Experience managing multiple concurrent projects or client engagements simultaneously
- Proficiency with project management tools; experience with Jira is a plus
- Strong written and verbal communication skills, including experience presenting to executive-level stakeholders
- Excellent interpersonal, organizational, analytical, and follow-up skills
- Working knowledge of Google Workspace and Microsoft Office suite
- Highly self-motivated with strong ownership mentality and consistent follow-through
- Highly detail oriented with proven ability to document systems and processes
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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