Intern – IT Systems Administrator & AI Analyst

Job Description

Key Responsibilities

IT Support & Helpdesk Operations

• Triage, manage, and resolve Level 1 IT support tickets using the organization’s ticketing system
• Perform hardware and software break/fix support for end users across departments
• Document issue resolution steps and contribute to the internal IT knowledge base
• Escalate complex issues to senior IT staff with clear problem summaries and diagnostic steps taken
  

Identity & Access Management

• Assist with Single Sign-On (SSO) configuration and SAML 2.0 integration for organizational applications
• Support user provisioning, deprovisioning, and role-based access control (RBAC) within Google Workspace
• Help enforce multi-factor authentication (MFA) policies and monitor access compliance
  

Google Workspace Administration

• Manage user accounts, groups, organizational units (OUs), and shared drives within Google Admin Console
• Configure Google Workspace policies including device management (MDM), data loss prevention (DLP), and security settings
• Support email routing, alias management, and calendar resource configuration
  

AI Agent Development & Custom Builds

• Build and test multi-step agentic workflows where AI models reason across tools, retrieve context, and take actions — such as auto-generating tickets, querying knowledge bases, routing requests, or drafting responses
• Implement function calling / tool use patterns to connect LLMs (e.g., Gemini, GPT-4, Claude) to live data sources, Google Sheets, internal APIs, or third-party services
• Conduct structured testing of agent outputs — including edge case handling, hallucination checks, and regression testing after prompt or model updates
• Participate in the full AI project lifecycle: stakeholder requirements gathering, solution design, development, QA, deployment, and post-launch monitoring and iteration
• Document all builds with architecture diagrams, data flow specs, prompt libraries, and developer handoff notes to ensure maintainability beyond the internship
• Assist in establishing safety guardrails, escalation logic, and human-in-the-loop checkpoints within agent workflows
  

AI Tools & Productivity Integration

• Collaborate with department leads to evaluate, deploy, and configure AI productivity tools (e.g., Google Gemini for Workspace, Microsoft Copilot, or similar platforms)
• Support rollout of AI-assisted tools for content drafting, meeting summarization, and data analysis across teams
• Create onboarding materials, training guides, and internal wikis to help staff adopt and effectively use new AI tools

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