Information Technology Manager

Job Description

Responsibilities

• Directly manage and supervise all IBEX-based staff in Noida supporting Salute, including performance management, coaching, scheduling, and day-to-day HR matters.
• Own hiring coordination with IBEX HR and onboarding of new team members into the Salute account.
• Partner with Salute IT leads (Core IT, Enterprise Systems, Security, Data & Analytics) to confirm each team member’s work meets Salute’s standards.
• Step in to execute technical work when needed to unblock the team, meet deadlines, or handle escalations.
• Own escalations and coordinate coverage for follow-the-sun support across time zones.
• Report on ticket volume, SLAs, and team performance to Salute leadership.
• Coordinate schedules and staffing to maintain 24×7 coverage.

Qualifications

• Proven experience as a people manager and leader, with direct HR management responsibility for a technical team.
• Broad IT background across multiple domains: service desk, infrastructure, systems administration, or similar.
• Strong process excellence and project/program management (PMO) skills: experience defining workflows, improving processes, and managing cross-functional initiatives.
• Demonstrated ability to be a player-coach: comfortable stepping in to execute technical work and lead by example, not just delegate.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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