Information Technology – DevOps, ITSM & Compliance Specialist

Job Description

Key Responsibilities:

1.Critical Incident Command & Operational Leadership

Take full ownership of high-impact operational incidents, especially those related to cybersecurity. You will act as the incident commander, leading coordination, rapid escalation, and resolution efforts to minimize disruption and restore operations as quickly as possible.

oReview and analyze high-risk security vulnerabilities identified through scans, threat intelligence, or external reports, and work closely with the Information Security team to ensure timely remediation.

oServe as a liaison between the Information Security team and operational stakeholders to ensure prompt remediation of vulnerabilities.

2.Stakeholder Communication & Reporting

Maintain clear and transparent communication with senior leadership and key stakeholders during and after critical incidents by:

oProviding timely updates on incident status, resolution progress, and compliance adherence.

oFacilitating briefings to keep leadership informed on risk status and operational readiness.

3.Compliance Monitoring & Regulatory Adherence

Ensure all IT services, infrastructure, and operations comply with industry regulations (e.g., PCI-DSS, ISO 27001, GDPR). Lead efforts to identify, assess, and mitigate risks across DevOps and ITSM processes.

oMaintain a robust compliance framework, ensuring regular audits, assessments, and timely reporting.

oConduct assessments of systems, networks, and applications to verify compliance with security policies and standards.

oReview configurations, security controls, and access management practices to identify non-compliance and escalate critical issues for prompt resolution.

4. Collaboration, Cross-functional Communication & Continuous Improvement

Collaborate with cross-functional teams to drive process improvements, automation, and compliance controls.

oIdentify and implement opportunities to optimize IT operations and ensure alignment with organizational goals and industry best practices.

oLead initiatives to enhance operational efficiency, incident readiness, and communication across teams.

oFoster a high-performance culture by mentoring teams, promoting collaboration, and championing continuous growth and skill development to build a resilient workforce capable of handling complex challenges.

 Experience & Qualifications:

•Bachelor’s degree in Computer Science, Information Technology, or a related field. Advanced certifications in ITSM (e.g., ITIL), DevOps (e.g., AWS, Azure, Docker, Kubernetes), or Compliance (e.g., ISO 27001, GDPR) are highly preferred. •Minimum 7-10 years of experience in IT operations, with at least 3-5 years in a leadership role overseeing DevOps, ITSM, and compliance functions. •Extensive experience in ITIL frameworks (incident, problem, change management) and practical knowledge of DevOps tools (Jenkins, Git, Terraform, Kubernetes, Docker, CI/CD). •Strong understanding of regulatory compliance in the aviation, finance, or other highly regulated industries. •Proven track record of driving automation and process improvements in IT operations and software delivery.

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