Implementation Engineer

Job Description

Key Responsibilities:

What You’ll Do

• Guiding the customer on implementation and configuring Hire2Retire end-to-end: requirements gathering, product setup, and training.
• Troubleshooting and resolving product issues for customers and understanding what’s happening, at a deep level, and owning the solution.
• Communicate customer use cases and implementation challenges to the product team clearly and concisely.
• Evaluate whether a proposed design or feature approach will work based on what you’ve seen with customers.
• Conduct regular check-ins and business reviews to keep customers aligned and getting value.
• Learn the product deeply, which means reading documentation, understanding the architecture, and asking the right questions.

Qualifications

• You have a good technical foundation, you understand APIs, SFTP, Active Directory, and how enterprise software integrates.
• Strong written and verbal communication skills, you can state a problem simply and clearly in five minutes, not two hours.
• You learn fast and independently. You read docs, use available tools, and ask sharp questions when you’re stuck.
• Organized enough to manage multiple customers and priorities without dropping things.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related technical field preferred.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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