ICT Support Officer

Job Description

Your new role

ICT Support / Helpdesk

What you’ll need to succeed

Proven help desk/ICT support experience (level 1-2)

– Hands-on hardware management: laptop builds, audits, inventory, equipment ordering

– Ticketing system proficiency (Zendesk)

– Microsoft environment: Office 365, SharePoint, Microsoft CRM, Azure/cloud

– Strong interpersonal and face-to-face communication skills

– Plain-English explanation of IT issues to non-technical staff

– Ability to manage workload, set expectations and push back when needed

– Flexible attitude to assist with onboarding/offboarding processes

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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