Head of Advertiser Success Traforama 

Job Description

We are looking for a Head of Advertiser Success who will build a clear, structured client-service function and personally work with advertisers at the first stage. The goal of this role is simple: create a strong service system, support active clients, help them grow, reduce churn, and bring back those who stopped working.

This is a hands-on position.

Responsibilities

• Lead and develop the Advertiser Growth function, ensuring excellent support and account management throughout the advertiser success.
• Build and optimize operational processes, including workflows, CRM rules, reporting, documentation, and service standards.
• Drive advertiser retention, account growth, upsell opportunities,re-engagement of inactive clients and prevent churn.
• Provide hands-on support for key accounts by launching, optimizing, and troubleshooting advertising campaigns.
• Collaborate with Product, Analytics, and Development teams to improve platform functionality and translate business needs into actionable requirements.
• Manage, mentor, and develop the team, establish KPIs, and continuously improve operational efficiency and customer experience.
  

Requirements

• 4+ years of experience in an ad network, SSP, DSP, or a large media buying team.
• Proven experience leading Client Success or Account Management (not just executing tasks, but organising and improving the whole function).
• Hands-on skills: ability to support advertisers directly, set up and adjust campaigns, and solve performance issues.
• Experience building processes: instructions, checklists, workflows, CRM rules, and reporting.
• Experience managing or developing a team and taking full responsibility for support and account operations.
• Strong track record in retention, upsell, and re-engaging inactive clients.
• Deep understanding of ad formats, traffic sources, and performance metrics.
• Ability to work closely with product, analytics, and development teams and communicate clear requirements.
• Strong analytical thinking and ownership of results.
• Fluent Russian (internal communication).
• English C1+.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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