Global Head of Field Services

Job Description

Responsibilities:

Field Service Processes

• Manage the global field services aspects of Blue Wireless, which includes site surveys, service installations, on-site in-life support
• Create, improve and communicate field service processes, including scope of work
• Work on improving automation and inclusion into Service Delivery and Support Processes
• Handle escalations of Field Service activities and manage through resolution

Contractor Management

• Work with Procurement on finding and contracting Field Service providers
• Manage the relationship with contractors who provide field services for Blue Wireless
• Provide training and procedures for 3rd parties and ensure compliance to our requirements
• Establish processes to manage certifications, insurances and other documents

Quality & Safety

• Be the champion for Health & Safety across Blue Wireless, lead programs, training, raise awareness and manage a risk register
• Be the champion for Quality across Blue Wireless, lead programs, training and raise awareness
• Lead compliance and certification initiatives such as ISO 45001 or other standards to implement industry best practices. This should include Audit programs, tracking safety metrics and taking corrective action where needed

Are you interested in this position?
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