Expression of Interest: ICT Support Technician

Job Description

Key responsibilities include, but are not limited to:

• Provide Service Desk Level 1 and Level 2 support as required in line with client needs and general desktop, hardware, software support and troubleshooting.
• Assist Specialist Technician in the execution and completion of assigned tasks through to resolution.
• Providing local support for the Notebooks for Teachers and Principals Program.
• Deployment of system images including packaging, building, testing and updating in live environments.
• Contribution to the technical documents of the school.
• Participate in on-site installation of the overall system(s), both hardware and software.
• Provide basic server administration skills in areas such as password resets, printer queues, backup media and network services and any other responsibilities assigned by the Specialist Technician.

Your ability to work in a team environment, have a curious mindset towards problem solving and excellent customer service skills will see your success in this role.

Qualifications:

• Tertiary education desirable (Min Cert 4 in IT Systems Administration or similar).
• Certification in technologies defined within the specified solution set (eg. vCLoud, CCNA, CompTIA).
• Industry Certifications as determined applicable (eg. MCSA, ACMT/AciT, ITIL).
• Victorian Working With Children Check (WWCC).
• We value transferrable skills, not just experience and qualifications.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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