Experience & Implementation Lead 

Job Description

Responsibilities

1. Program & Project Management

• Lead end-to-end program implementation, from offering design through onboarding, execution and reporting.
• Develop and manage project plans, timelines, milestones, and risk mitigation strategies.
• Coordinate across cross-functional teams (content, platform, operations and regional stakeholders) to ensure delivery alignment.
• Manage multiple workstreams and priorities, ensuring timely delivery of outcomes.

2. Learning Program Implementation

• Execute deployment of digital learning programs and experiences through partners.
• Design implementation plans to include learning content that is aligned to the global strategy and that meets market and audience needs.
• Ensure programs align with learner outcomes (engagement, completions, credentials).

3. Partner & Stakeholder Management

• Serve as the primary point of contact for partner organizations, ensuring smooth collaboration and execution.
• Drive partner onboarding, enablement, and ongoing operational support.
• Build strong relationships across NPOs, educational institutions, training providers, and government entities.
• Facilitate communication, issue resolution, and continuous alignment with stakeholders.

4. Performance Management & Reporting

• Define, track and report on program KPIs (learner engagement, completions, certifications, partner performance).
• Analyze data to identify performance gaps, improvement opportunities and providing feedback.

5. Training & Enablement

• Ensure enablement of partners with tools, resources, and best practices to maximize program impact.
• Support partners so they succeed in their learning adoption and learner engagement initiatives.

6. Global Coordination

• Collaborate within a global delivery model, sharing best practices and learnings.
• Adapt execution approaches to different cultural, language, and market contexts.

7.Desired Requirements:

Owns end-to-end learning implementation, ensuring partner execution aligns with designed learner experience and delivers targeted engagement and conversion outcomes.

Required Competencies

• Strong project management expertise with ability to manage complex, multi-stakeholder programs.
• Ability to analyse performance data and generate actionable insights.
• Understanding of digital learning ecosystems, instructional design, and learning technologies.
• Experience with digital tools and platforms for learning, reporting, and KPI tracking.
• Familiarity with domains such as AI, Cyber Security, Data Analytics, and employability skills.
• Excellent communication, presentation, and facilitation skills.
• Ability to engage both operational teams and senior stakeholders.

Qualifications & Experience

• 5+ years experience in program/project management, learning implementation, or digital transformation roles.
• Experience working with partners such as non-profit, academia, or training providers.
• Exposure to global or multi-market program delivery preferred.
• Bachelors degree in relevant field (Education, Business, Technology, or similar).

Are you interested in this position?
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