Executive IT Support Officer
Job Description
What you’ll do:
- Video Conference and Meeting Room support including AV setup and testing of room technology for webcasts and related events, as well as high-profile meetings, AGM’s, Result day and Board meetings/events
- End User device support, including core desktop applications, desktop hardware and peripherals, tablet and laptop and mobility devices
- Rapid end to end restoration of service for all incidents reported by the customer group
- Deliver continual proactive process improvements within the Technology & Transformation environment
- Assist the Technology Platform teams and IT Service Desk by providing incident support to restore service to users including root cause analysis for repeat incidents and escalation to resolver teams
What you’ll bring:
- Experience in delivering a first-class customer-service; you will be well-presented with exceptional communication and relationship building skills – essential
- Minimum 3+ years working within a technical face-to-face IT Support environment with experience supporting Business Executive and/or Board level customers
- Advanced Technical skills in relation to Desktops, SOEs, Telephony support, Video Conferencing and Mobility devices support
- Experience working at large enterprise organisations
- Ability to successfully work within a team environment, sharing skills and knowledge with all team members
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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