ERP Platform Engineer 

Software Engineer
Remote
May 21, 2025
Full Time
Application ends: August 21, 2025

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Job Description


As our ERP Platform Engineer (F&O), you will be responsible for L1 to L3 support across our F&O environments, ensuring stability, functionality, and resolution of both standard and complex technical issues. Your focus will be on Microsoft Dynamics 365 Finance & Operations, while CRM experience is highly advantageous particularly when ERP and CRM workflows intersect.

Key responsibilities will include

  • Providing end-to-end L1 – L3 technical support for F&O, with additional exposure to D365 CRM platforms considered advantageous
  • Collaborating with cross-functional teams to resolve issues that may span ERP and CRM platforms
  • Maintaining accurate documentation for incidents, solutions, and standard operating procedures and delivering basic ERP training, creating user-friendly support materials to empower end users
  • Assisting with ERP system upgrades, testing, patching, and deployment activities
  • Identifying recurring problems and contributing to continuous improvement initiatives for customer systems

Your Competencies

  • 5+ years of experience with Microsoft Dynamics 365 F&O or similar ERP platforms, with SQL Query knowledge for data extraction and troubleshooting
  • Strong understanding of financial operations, processes, accounting principles, and familiarity with regulatory compliance requirements
  • Expert analytical troubleshooting skills, able to methodically diagnose complex ERP system issues, isolate root causes, reproduce problems in test environments, and document solutions comprehensively
  • CRM support experience is advantageous, especially across L2 and L3 tickets

About You

  • You have strong organizational skills, attention to detail, and ability to stay focused in a fast-paced environment
  • You are an ideal team player that contributes effectively to your own team, showing clarity of team goals and roles, and taking initiative to solve problems independently
  • You show good judgement and intuition in group dynamics, understanding how words and actions can impact other people

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