Entry-Level Support Technician

Job Description

Responsibilities:

• Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at hand
• Create the cases for the incoming customer issues
• Assist customers with pre-documented entry-level tasks, such as password resets and other quick fixes

Qualifications

• Entry-level IT experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Ability to swat away a nerf dart while troubleshooting an issue
• Excellent listening, verbal, and written communications skills
• Ability to work independently to prioritize your efforts and manage your time effectively
• Exceptional customer service and de-escalation skills
• Work experience in a customer service job (call center is a plus!)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru