Engineer

Job Description

Responsibilities

• Serve as Level 1 resource supporting Microsoft Azure customers. Requires knowledge of some Azure Infrastructure as a Service (IaaS) services including but not limited to:
• Networking: VNET, NSG, ASG, Route Tables, UDR, Subnets, Load Balancers, Express Route, Application Gateway
• Compute: VMs, Availability Groups, VSS, SQL Servers, Azure Virtual Desktop
• Security Devices: NSG, ASG, Firewalls, AppFW, VPN Gateway, Bastion, WAF
• Monitoring: Azure Advisor, Azure Monitor, Azure Policy, Cost Management + Billing
• Identity Management: Azure AD, MFA, Conditional Access
• Storage: Managed Disks, Attached Storage, Storage Accounts, Blob, Queue, File
• Respond to support tickets within established Service Level Agreements (SLA) and Service Level Objectives (SLO) and support processes including escalation to Level 3 and or Microsoft when appropriate, documenting all support case resolutions in the ticketing system, developing root cause analysis solutions for recurring problems, and reviewing solutions with clients as required.
• Work with Customers and Support Technicians on resolving incidents and problems.
• Assist with delivering projects for customers in Azure.
• Design and document assessment, migration, and implementation plans to deploy business solutions using the appropriate and recommended Azure services.
• Participate in 24×7 On-Call rotation to assist the global client base.
• Perform other duties as required.

Qualification:

• A minimum of 3 years of experience working in IT, preferably in large environments, and at least three years of experience in Microsoft Azure support OR 1 year as a Henson Group Tier 1 Support Technician.
• Experience analyzing, troubleshooting, and providing solutions for technical issues related to Microsoft Azure
• Work experience in large international environments.
• Microsoft Azure Certification in at least one of these:
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure Data Engineer Associate
• Microsoft Certified: Azure Data Fundamentals
• Microsoft Certified: Azure Enterprise Data Analyst Associate
• Microsoft Certified: Azure Network Engineer Associate
• Microsoft Certified: Azure Security Engineer Associate
• Microsoft Certified: Security Operations Analyst Associate
• Microsoft Certified: Azure Developer Associate
• Microsoft Certified: Azure Support Engineer for Connectivity Specialty

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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