Digital Service Manager

Job Description

Responsibilities

• Act as global Service Owner for IBM i IBM z hosting platforms within Automotive IT.
• Manage day to day service operations, ensuring platform availability, reliability, and security. Manage the hosting supplier (Vendor mgmt) including Finance, Contract fulfilment, SLA governance, RCA review, and continuous service improvement.
• Own the platform service roadmap, ensuring alignment with business needs, IT strategy, and cost efficiency.
• Oversee and control the service budget, forecasts, and financial governance.
• Support major incident handling and operational stability efforts.
• Collaborate with security to ensure compliance and risk mitigation.
• Work with architects and service management teams to ensure standards, processes, and operational excellence.
• Cooperate closely with the Industrial Platform Service Owner for mutual backup and alignment.

Qualification:

• Senior level experience as Hosting Service owner in a global outsourced IT environment, preferably IBM i and IBM z.
• Strong vendor management capability (SLAs, RCA follow up, performance, contract adherence).
• Proven ability to manage platform availability, reliability, performance, and security.
• Experience developing and driving service roadmaps, continuous improvement, and cost optimization.
• Strong stakeholder management and communication skills, able to translate technical topics to non technical audiences.
• Selfgoing, Structured, persistent, and methodical working style.
• Ability to work in a fast paced, dynamic, cross functional environment.
• Relevant academic background in Computer Science, Information Systems, or equivalent

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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