Desktop Support Analyst, Information Technology

Job Description

• Key accountabilities include, but are not limited to: Provide Level 1 & Level 2 IT support across hardware, software, and network issues
• Troubleshoot and resolve incidents via phone, MS Teams, email, ticketing systems, and in person
• Install, configure, and maintain desktops, laptops, and end-user devices
• Manage onboarding and offboarding, ensuring seamless user setup and recovery of assets
• Maintain accurate documentation for tickets and processes
• Deliver user training and guidance on IT best practices
• Support IT procurement and asset management in line with company policies*
• About YouSuitable applicants will be/have: Degree or Diploma in Information Technology / Computer Science
• 2–4 years’ experience in IT desktop support (ideally in a corporate environment)
• Strong knowledge of Windows Operating Systems; Microsoft 365 (O365, Teams); Network troubleshooting & remote support tools
• Certifications in: Modern Desktop Administration; Microsoft 365 Fundamentals; ITIL Foundation
• Experience supporting users across multiple channels (phone, Teams, walk-ins, tickets)
• A customer-first mindset with a proactive approach to problem-solving
• Work in a dynamic, fast-paced IT environment
• Be part of a supportive, collaborative team
• Opportunity to grow your technical and professional skills
• Make a real impact by keeping teams productive and connectedTo find out more about SMEC, please visit our careers page atLink to benefits:All recruitment activities go through our Recruitment & Talent function and currently, this role doesn’t require agency input.

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