Desktop Support Analyst

Job Description

Requirements

What you’ll do:

• Supporting day-to-day IT support tasks.
• Provide technical support to users via phone, email, or other communication channels.
• Collaborating with your peers who reside in technical and client-facing teams to achieve successful outcomes for the customer.
• Troubleshoot hardware and software issues and provide timely resolutions.
• Ensure incidents are prioritised and resolved within agreed service levels
• Serving as an escalation and contact point for our customers, removing roadblocks, and addressing queries in a prompt manner.
• Building and maintaining relationships with our customers, predominantly remotely, through various engagements.
• Reviewing, assessing and presenting monthly service delivery reporting, ensuring key SLAs and deliverables are met, or providing suggestions where improvements can be made.

What you’ll bring:

• A technical understanding or the ability to learn technological product services quickly
• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices – even with your own family’s devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors.
• Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders.
• Detail-oriented with a high level of accuracy.
• Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
• Strong interpersonal skills and ability to work as part of a team in a fast-paced environment.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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