Desktop Support Analyst

Job Description

About the role:

• Troubleshooting PC related issues via phone, onsite, and using administration tools.
• Incident ticket management
• Provide recommendations on hardware replacements, program changes to correct software issues and contribute new ideas for new technical solutions, including testing and installation after new releases.
• Clear and concise reporting of technical errors or escalations to specialist teams or management.
• Client software packaging/installing and hardware kitting, PC setup (image cloning).
• Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist the business.

About you:

• Experience in a similar IT support role in a large corporate environment will enable you to hit the ground running.
• Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders across the business.
• Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL and Apple products.
• Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
• As someone who is proactive, with excellent organisational and communication skills and enjoys investigating and solving problems, you’ll flourish.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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