Desktop Engineer Support / Helpdesk Engineer

Job Description

Roles & Responsibilities

• Address user tickets regarding hardware, software and networking 
• Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems 
• Guide users with simple, step-by-step instructions Conduct remote troubleshooting 
• Test alternative pathways until you resolve an issue Customize desktop applications to meet user needs 
• Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests 

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