Desk Officer
Job Description
Your new role
As a Service Desk Officer working night shifts, you’ll be the first point of contact for ICT support, handling incidents and service requests with professionalism and efficiency. You’ll work within a collaborative team environment, supporting a diverse range of systems and users, and contributing to service improvement initiatives.
Key Responsibilities
- Provide first-level ICT support via phone and email, ensuring prompt and courteous service.
- Manage and resolve incidents and service requests in line with internal service standards.
- Escalate complex issues to technical teams or external vendors while maintaining ownership of the case.
- Accurately document all interactions and resolutions in the service management system.
- Perform user administration and general ICT administrative tasks as required.
- Contribute to knowledge base updates and service desk process improvements.
What you’ll need to succeedStrong verbal and written communication skills.Proven ability to troubleshoot and resolve ICT issues in a structured and timely manner.Experience in a service desk or ICT support environment.Familiarity with standard desktop applications and support tools.Ability to manage priorities, meet deadlines, and maintain attention to detail under pressure.Commitment to confidentiality and professional conduct.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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