Deputy Relationship Manager

Deputy Manager
Remote
September 25, 2026
Full Time
Application ends: December 24, 2026
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Job Description

Responsibilities

  • Achieve assigned targets for sales regular collection
  • Conduct Marketing activities, leafleting, Canopy etc to identify new sources of business
  • Handle customer queries, build up customer relationship and develop brand value in the market
  • Attend customer queries and provide resolution
  • Co-ordinate with Operations Collection department for customer onboarding and servicing
  • Conduct physical verification of customer’s residence, business and any other asset crucial from credit point of view and taking photographs
  • Follow instructions from seniors, coordinate with internal teams for getting visit reports done
  • Visit customers for first FI and meeting, and also accompany seniors to customer’s place for visit and verification
  • Conduct physical verification of credit related documents like ITR, Bank statement, receipts, ledger and property documents – doing OSV (Original Seen and verified) of documents
  • Prepare basic CAM (Credit Appraisal Memo)
  • Take reference check of customers from local market and existing customers
  • Follow policies procedure as laid down by the bank
  • Portfolio Management – visit delinquent cases, collect EMIs of delinquent cases in collaboration with collections team
  • Maintain and stop early delinquency, Non-starter cases in portfolio, decide the treatment of such cases wisely
  • Maintain least OTC / PDD pendency and ensure timely clearance of the same
  • Maintain non-RPDC portfolio – ensure all cases of portfolio are ACH
  • Maintain and collect fresh bouncing cases EMI with charges as mentioned in policy
  • Correct the operational errors and get 100% cases repayment in Non-PDC mode
  • Collect fresh data from open marketing activities for tele calling and self sourcing
  • Follow leads so generated from data received from telemarketing team
  • Complete documentation, file agreements, formats and other formalities for disbursement of cases
  • Clear queries from credit, Ops, Legal, Valuation etc.
  • Timely submit daily MIS and sourcing data to reporting authority

Additional Responsibilities

  • Provide true and fair opinion based on customer’s interaction
  • Clear queries of customers – clarify final ROI, Fees, Charges, and all other terms of the case
  • Do not get involved in any financial/non-financial transaction with the customer
  • Maintain decency and good behaviour while dealing with the customer, visiting property, especially while taking photos of the house and surroundings with permission of the customer
  • Conduct customer reference checks with utmost sincerity and maturity – goodwill of the client should not be hampered – not disclose any financial or personal information of existing / new clients with any ( existing / prospective clients ) or any 3rd party

Are you interested in this position?
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