Data Scientist 

Job Description

The ideal candidate will have a foundational understanding in contributing to building, finetuning, and deploying an NLP/AI pipeline to process live data. This team is actively hiring multiple roles and motivated to move quickly!

Core Responsibilities

• Perform technical analysis focused on NLP components and real-time transcription use cases
• Finetune and adapt LLMs for live customer data while ensuring performance, privacy, and latency requirements
• Collaborate with Data Analysts to translate ideas into actionable data products and features
• Develop and evaluate prompts, guidance, and retrieval strategies for the AI model
• Build and validate end-to-end workflows for processing streaming call data, extracting insights, and surfacing Next Best Offers to agents
• Ensure model outputs are interpretable, controllable, and explainable to stakeholders
• Document methodologies, results, and trade-offs; present findings clearly to non-technical partners

Required Skills/Experience (Must-Haves)

• Strong understanding of NLP techniques and language modeling concepts
• Experience with fine-tuning LLMs and prompt-based workflows
• Experience with text processing and string operations in Python
• Experience or interest in real-time/streaming data processing is beneficial
• Proficient in Python; strong SQL skills
• Experience with NLP libraries (e.g., spaCy, transformers) and familiarity with large-scale text data
• Comfortable with machine learning experimentation, model evaluation, and ablation studies
• Experience with or openness to K-Means Clustering, SVM as part of broader ML toolkit; emphasis on text-based modeling
• Ability to explain end-to-end processes, trade-offs, and results to both technical and non-technical audiences

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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