Data Dialer VoIP Specialist

Job Description

Responsibilities:

• Provide daily VOIP support and troubleshooting, including responding to user queries, diagnosing technical issues, and resolving service interruptions
• Monitor and maintain VOIP infrastructure to ensure high performance, uptime, and system reliability
• Administer and optimize data dialer systems, including configuration, campaign setup, and list management for maximum efficiency
• Manage and maintain ViciDial settings, including user accounts, dialer campaigns, and system configurations
• Identify and resolve VOIP and network-related issues quickly to minimize operational disruptions
• Perform routine system maintenance, updates, and patches to keep VOIP and dialer systems secure and up to date
• Track and document technical issues and resolutions, including maintaining detailed logs of system changes and updates
• Analyze dialer performance reports to support campaign optimization and improve call center efficiency
• Collaborate with internal teams (IT, operations, management) to ensure seamless integration of VOIP systems with other business tools
• Provide training and support to internal users on the effective use of VOIP and dialer systems
• Assist in implementing best practices for VOIP and dialer system management to ensure scalability and efficiency
  

Requirements

Qualification and Experience:

• 6-12 months of hands-on experience supporting VOIP systems and/or data dialers (administrative or technical support role)
• Basic understanding of VOIP technologies, including Asterisk servers and ViciDial administration
• Strong troubleshooting and problem-solving skills, with the ability to resolve technical issues efficiently
• Excellent communication skills (both verbal and written), with the ability to explain technical issues clearly to non-technical team members
• High attention to detail and strong organizational skills, able to manage multiple tasks under pressure
• Willingness to learn and adapt to new systems and technologies as the company grow
• Basic experience with VOIP platforms such as Asterisk, FreePBX, or similar systems
• Knowledge of networking concepts, including IP addressing, firewalls, and routing
• Familiarity with CRM and dialer systems, particularly ViciDial

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