Customer Support Trainer

Job Description

Roles & Responsibilities

Training Design & Curriculum Development

• Design and develop comprehensive training materials including slide decks, hand-on labs, guides, and e-learning modules covering ad tech platforms. API integrations, and analytics workflows.
• Build role-based learning paths tailored to audiences such as technical implementation engineers, account managers, and client solution teams.
• Translate complex technical documentation – including API references, SDK guides, and platform architecture diagrams – into accessible, engaging instructional content.
• Maintain and continuously update training content to reflect platform releases, new features, and evolving ad tech industry standards.

Technical Instruction & Facilitation

• Deliver live instructor-led training (ILT) and virtual instructor-led training (vILT) session on topics including SQL-based data analysis, server-side tracking, conversion event setup, and API payload debugging.
• Conduct hands-on workshops and sandbox labs where learners practice reading and debugging JSON/XML payloads, configuring webhooks, and implementing SDKs.
• Facilitate onboarding bootcamps for new technical hires covering full-stack product architecture, backend support workflows, and ad tech fundamentals.
• Present complex concepts – such as attribution models, multi-touch conversion paths, and data pipeline logic with clarity and practical examples.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical field.
• 2 – 4 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).
• 2 – 4 years of experience in training and adult learning principles in a BPO environment
• Strong SQL expertise for data analysis, debugging, and reporting tasks.
• Proficiency with APIs, server-side event tracking, webhooks, SDK implementation.
• Experience in Ads Manager or similar platforms.
• Ability to read and debug API payloads (JSON/XML) and understand API documentation.
• High expertise on understanding of conversion tracking, attribution models, and marketing analytics.
• Excellent training aptitude and communication skills for cross-functional collaboration with clients, engineering, and product teams.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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