Customer Support Specialist

Job Description

Responsibilities:

• Handle inbound and/or outbound customer calls, chats, or emails professionally.

• Resolve customer queries related to products, services, billing, orders, or complaints.

• Ensure first contact resolution (FCR) and maintain customer satisfaction (CSAT)

scores.

• Document all customer interactions accurately in the system.

• Follow standard operating procedures (SOPs) and adhere to quality guidelines.

• Escalate unresolved issues to higher levels appropriately.

• Meet performance KPIs such as AHT, quality, attendance, and productivity.

• Stay updated on product/process knowledge through regular training sessions.

Eligibility Criteria:

• Education: Graduate (Any stream). Or 12th pass with 6 months of experience

• Experience: Freshers and experienced candidates can apply.

• Communication: Good verbal and written communication skills (English)

• Basic computer knowledge and typing skills.

• Willingness to work in rotational shifts and 5-day work week (2 weekly offs)

Preferred Skills:

• Customer-centric attitude with empathy and patience.

• Ability to multitask and handle pressure in a fast-paced environment.

• Prior experience in BPO / customer service / voice process is a plus.

Benefits:

• Paid training and onboarding support.

• Performance-based incentives.

• Health insurance and ESI benefits.

• Career growth opportunities within Teleperformance India.

• Safe and inclusive work environment

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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