Customer Support Officer

Job Description

Roles & Responsibilities

Job Description

• Industry/ Organization Type: Engineering and Construction
• Position Title: Customer Support Officer
• Working Location: Kaki Bukit
• Working Hours: 5 days (Shift Rotation: Morning Shift 7:00am–4:00pm; Afternoon Shift 1:30pm–10:30pm; Night Shift 10:15pm–7:15am)
• Salary Package: Basic salary up to $2,300 + Night Shift Allowance + Variable Bonus
• Duration: Contract Role (Opportunity for Permanent Conversion)

Key Responsibilities

• Liaise with customers on work schedules, service requests, and related activities.
• Coordinate with operations coordinators on work schedules, manpower planning, and job arrangements.
• Answer and record incoming requests from customers.
• Share work requests with the operations team for follow-up.
• Update work orders and schedules accurately.
• Prepare call record summaries, including subcontractor work requests.
• Ensure tools and equipment are issued and returned in good working condition.
• Perform data entry and maintain records.

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