Customer Support Manager

Job Description

About the role

As Customer Support Manager, you will lead the Customer Support Specialist and Centralised Support Officer functions across the business. You will be responsible for coordinating centralised branch support across parts ordering, parts advice, sales support, online sales administration, customer communication, service administration and warranty support.

This role is ideal for a strong people leader who can balance operational support, process improvement and customer experience while building consistency across a multi-branch environment.

What you’ll be doing

• Lead and coordinate the Customer Support Specialist and Centralised Support Officer teams
• Provide day-to-day direction, workload coordination and coaching across functions
• Support branches with timely, accurate and commercially sound advice and administration
• Drive consistency across customer support, online support, service administration and warranty processes
• Strengthen service standards, responsiveness and customer experience outcomes
• Identify and implement process improvements that improve efficiency and branch support
• Partner with branch leaders and stakeholders to align priorities and service delivery
• Monitor performance across support quality, claim recovery, work in progress and administration outcomes

What you’ll bring

• Experience in customer support, parts operations, service administration, warranty administration or a similar branch-based environment
• Demonstrated success leading teams and coordinating outcomes across multiple branches or service channels
• Strong understanding of branch support processes and customer service expectations
• The ability to build capability, provide direction and maintain high support standards
• Strong stakeholder management, communication and organisational skills
• A customer-focused mindset, commercial awareness and attention to detail
• Confidence using Microsoft Office and relevant business systems

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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