Customer Support Executive – US Voice Process Night Shift

Job Description

Responsibilities
Handle inbound and outbound customer calls for US clients
Provide prompt, accurate, and professional customer support
Resolve customer queries, complaints, and issues efficiently
Maintain clear and detailed records of customer interactions
Meet performance metrics such as call quality, resolution time, and customer satisfaction
Adhere to company policies and client guidelines at all times

Required Experience & Skills
Prior experience in a US Voice Process is mandatory
Solid verbal communication skills in English with a neutral or clear accent
Excellent listening and problem-solving abilities
Ability to handle high-pressure situations with professionalism
Comfortable working night shifts on a long-term basis
Basic soft-selling knowledge and the ability to identify upselling/cross-selling opportunities during customer interactions
Ability to promote products or services in a professional and customer-friendly manner without aggressive sales tactics
Strong persuasion and rapport-building skills with a customer-centric approach

Are you interested in this position
Apply by clicking on the “Apply Now” button below!
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