Customer Support Executive

Job Description

Responsibilities

• Handle customer queries through calls, chats, and emails.
• Understand customer concerns and provide appropriate and timely resolutions.
• Manage order-related issues such as delivery delays, refunds, cancellations, replacements, and other service requests.
• Ensure a high level of customer satisfaction through professional and courteous communication.
• Maintain accurate records of customer interactions, call logs, and case updates.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Follow defined quality, productivity, and customer service standards.
• Maintain professionalism and confidentiality while handling customer information.

Eligibility Criteria

• Excellent communication skills in English and Hindi, both spoken and written.
• Education: Undergraduate / Graduate from any stream.
• Freshers and experienced candidates can apply.
• Candidates must have a laptop/desktop with minimum 8 GB RAM and Windows 10 or above.
• Stable Wi-Fi/internet connection is mandatory.
• Comfortable working in 24/7 rotational shifts.
• Comfortable with 6 days working and 1 rotational week off.
• Comfortable using a personal phone for work-related calls through a system that masks the personal number.
• Must be comfortable appearing on camera during interview, training, and working hours.
• Training will be provided after selection, with certification required upon successful completion of training.

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