Customer Support Executive

Job Description

Responsibilities:

1. Contact customers through outbound and inbound calls regarding pending payments.
2. Educate customers about outstanding balances, payment schedules, and available repayment options.
3. Negotiate payment commitments while maintaining professionalism and compliance with company policies.
4. Resolve customer queries related to accounts and payment status.
5. Accurately update customer interactions and payment commitments in the system.
6. Follow up with customers to ensure timely payments and minimize delinquency.
7. Meet individual and team productivity, quality, and collection targets.
8. Escalate complex customer concerns to the appropriate internal teams when required.
9. Maintain confidentiality of customer information and adhere to all regulatory and organizational compliance standards.
10. Deliver a positive customer experience while balancing business objectives.

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