Customer Support Executive

Job Description

Responsibilities

• Excellent communication skillsboth verbal and written.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask, prioritize, and manage time effectively.
• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information using the right tools and systems.
• Follow up to ensure resolution and maintain communication with customers.
• Escalate complex issues to appropriate departments or supervisor, as necessary.
• Meet personal/team performance targets and service quality standards.
• Must be willing to work in rotational shifts
• Rotational week offs days off may vary and are not fixed to weekends. 

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