Customer Support Associate

Job Description

Responsibilities

Handle customer queries across email, WhatsApp, and other social media platforms promptly and professionally

•⁠ ⁠⁠Manage and update customer records using CRM tools

•⁠ ⁠⁠Identify patterns in customer feedback and flag them to the team

•⁠ ⁠⁠Coordinate with internal teams on order, shipping, and product-related issues

•⁠ ⁠⁠Maintain a consistent brand voice across all customer touchpoints

•⁠ ⁠⁠Support community management on Facebook and WhatsApp groups

What We’re Looking For

•⁠ ⁠Maximum 4 years of experience in a customer support or customer success role

•⁠ ⁠⁠Proficiency in CRM platforms

•⁠ ⁠⁠Comfortable using AI tools for drafting, summarizing, and improving responses

•⁠ ⁠⁠Hands-on experience with Meta Business Suite

•⁠ ⁠⁠Strong written English; clear, warm, and professional

•⁠ ⁠⁠Ability to work independently during US business hours

•⁠ ⁠⁠Someone who genuinely enjoys helping people and takes ownership of problems

Nice to Have

•⁠ ⁠Prior experience supporting a D2C, health tech, or wellness brand

•⁠ ⁠⁠Familiarity with Kickstarter or crowdfunding customer journeys

•⁠ ⁠⁠Experience managing Meta Business and online community groups

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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