Customer Support Analyst

Job Description

We are looking smart technology professionals who are eager to improve continuously and provide excellent customer service.

Qualifications & experience

• You are an excellent communicator and are able to liaise confidently with customers and stakeholders.
• You are interested in digital technologies and software systems as a career.
• You know how to write basic SQL queries and can find your way around database structures with some guidance.
• You would like to work in an industry catering to disability care and out of home care sectors.
• Any experience in a Customer Service / Technical Support areas will be regarded highly.
• Minimum 1 year of experience in tech support handling clients.

Tasks & responsibilities

• You will provide Level 1 Helpdesk Customer Support via Telephone, Zendesk and Email.
• You will document all Help Desk correspondence through internal systems (Zendesk) and communicate effectively, calmly and in a timely manner with customers during and after resolution of identified support requirements.
• You will create Knowledge Base Support articles for internal and external stakeholders

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru