Customer Success Manager

Job Description

Responsibilities

• Customer Consultation & Support:
  • Provide expert guidance on lifecycle assessment (LCA) to help customers meet their sustainability goals.
  • Offer domain and technical support on risk management, compliance, and cost optimization.
  • Develop and maintain strong relationships with customers, acting as a trusted advisor on sustainability topics.
• Customer Success & Growth:
  • Drive customer renewals by ensuring they achieve their desired outcomes with our solutions.
  • Identify opportunities for upselling and cross-selling to promote customer growth.
  • Collaborate with customers to develop project plans, ensuring accountability and success for both parties.
• Collaboration with the Implementation Team:
  • Work closely with the implementation team to ensure smooth onboarding and ongoing customer success.
  • Provide feedback and insights from customers to the implementation team to improve service delivery.
  • Assist in the development of best practices and processes to enhance customer satisfaction.
• Documentation & Reporting:
  • Create and maintain success sheets, project documentation, and other materials to support customer success.
  • Monitor and report on customer progress, highlighting successes and identifying areas for improvement.
  • Prepare and deliver regular reports and presentations to customers and internal stakeholders.
• Customer Advocacy:
  • Act as the voice of the customer within the organization, advocating for their needs and challenges.
  • Participate in customer success forums, webinars, and other events to share knowledge and best practices.
  • Gather and analyze customer feedback to drive continuous improvement in our services.

• 5+ years of experience leading high-value, complex enterprise software implementations or customer success engagements, preferably within manufacturing or industrial organisations.
• Solid understanding of risk management, compliance, and cost optimisation in the context of sustainability.
• Strong project management skills, with the ability to develop and execute detailed project plans.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Technical proficiency in sustainability software tools and platforms.
• Ability to work independently in a remote environment, managing multiple priorities and deadlines.
• Experience with European regulatory environments and sustainability standards.
• Familiarity with customer success platforms and CRM tools.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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