Customer Service Representative/Sales representative

Job Description

Responsibilities

• Assist customers over the phone and through live chat in a professional and courteous manner.
• Help customers complete their purchases and answer product or order-related questions.
• Follow up with customers regarding order status and provide timely updates.
• Resolve delivery-related concerns and other order-related issues efficiently.
• Coordinate and follow up with vendors and suppliers to ensure timely order processing and issue resolution.
• Maintain accurate records of customer interactions and order updates.
• Work collaboratively with internal teams to ensure high levels of customer satisfaction.

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