Customer Service Executive

Job Description

Responsibilities:

1. Act as the first point of contact for clients, maintaining warm yet professional communication.
2. Gather, document, and clarify client requirements, ensuring alignment with project scope and brand vision.
3. Coordinate with internal teams to assign resources, track progress, and manage deadlines.
4. Anticipate client needs and proactively suggest solutions, ensuring projects run smoothly.
5. Prepare quarterly workflow plans and status updates, reinforcing accountability and transparency.
6. Uphold the studio’s commitment to exclusivity, legacy, and dignified service in every interaction.

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