Customer Service

Job Description

Key Responsibilities:

• Deliver exceptional customer service via phone, email and online channels.
• Respond to customer enquiries in a professional, timely and customer-focused manner.
• Process online and telephone transactions accurately and efficiently.
• Administer payment processing activities, including BPAY transactions.
• Manage returned mail items and undertake follow-up actions to ensure successful customer outcomes.
• Assist customers with online ordering processes and promote self-service options.
• Maintain accurate records and ensure all customer interactions are handled with a high level of professionalism and attention to detail.
• Work collaboratively within a team environment to achieve service delivery objectives.
• Monitor customer feedback and identify recurring issues, escalating concerns when appropriate.

About You:

• Previous experience in customer service, contact centre or a similar customer focused role.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to manage multiple tasks.
• Confident using computer systems and learning new technology quickly.
• A proactive, adaptable and customer-focused approach.
• Ability to work effectively in a fast-paced team environment.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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