Customer Program Manager

Programmer
Remote
June 23, 2025
Full Time
Application ends: September 23, 2025

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Job Description

Key Responsibilities

Growth and development

  • Detailed understanding of the customer’s supply chain strategy and needs.
  • Develop a joint strategic roadmap with the customer and commercial team.
  • Design IT roadmap and strategy.
  • Create contingency / resilience plan.
  • Identify efficiency and optimisation initiatives to increase profitability / reduce cost to serve.
  • Digital transformation / new system implementation.
  • Create a Maersk community around the account and create awareness of the customer.

Value creation

  • Uncover customer pain points / supply chain challenges and define initiatives to address/eliminate same.

Execution and Commitment

  • Monitor service delivery performance globally
  • Own customer operational escalations.
  • Design customer scorecard & KPIs
  • Engage with 3rd Party / Non-Maersk partners (customer suppliers, partners, service providers and vendors)
  • Ensure foundation in place to deliver (e.g. SOPs / Origin Workshops etc.)
  • Ensuring new/additional business is implemented (including EDI etc.)
  • Ensure that relevant financial measures are effectively managed and act as an escalation point in case
  • Ensure access to correct, rates, information, and contacts on all third party (non-Maersk) supplier and partners.
  • Manage gain sharing agreement.

We’re looking for

  • 10+ years proven track record of global key account management, E2E supply chain optimization, implementation of complex solutions and managing transformation
  • Painting a compelling picture of the vision and strategy that motivates others to act and follow
  • Being an effective communicator and influence various levels of stakeholders in multi culture and diversified environments
  • Cultivating partnership by creating value and linking customer needs with leading industry trends and the company’s products
  • Driving results and achieving beyond through others in and outside of own reporting line
  • Keeping composure and resilient during crisis and mitigate risks with alternative solutions
  • Bachelor’s degree preferably in Business, Logistics or Supply Chain Management

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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