Customer Operations
Job Description
There are often no right answers. We’re often not able to provide definitive answers to the questions we receive. In many cases, the best we can do is to equip our customers with the information they need to be able to figure out the right answer on their own, or to understand that it isn’t possible to figure out what the right answer is. If you prefer an environment more oriented around providing definitive answers, this position may not be a good fit for you.
Minimum Requirements
- Genuine love for helping people
- High emotional intelligence
- Logical / analytical thinker
- Exceptional written English communication skills, including the ability to write precisely and succinctly
- Extremely detail-oriented
- Comfort with working remotely and independently
- Technologically savvy – you should be confident in your ability to use new software without training
- Appreciation for giving and receiving feedback often (often several times a day)
- Natural internal motivation to constantly strive for excellence in everything you do
Responsibilities
- Writing thoughtful and empathetic replies to customer emails using our help desk software, Help Scout
- Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
- Working with our engineering team to debug software issues our customers encounter
- Using our software to develop and manage new ways for our customers to complete legal paperwork
- Assisting product team by testing new features and bug fixes, and conveying customer feedback
- Spotting trends in customer issues that other team members should be alerted to
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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