Customer Care Manager

Job Description

About the Role

You will be responsible for:

• Leading, coaching, and developing the Customer Care team to deliver exceptional service outcomes
• Managing daily workflow, workload allocation, and team priorities
• Acting as the escalation point for hospitals, key customers, and complex customer enquiries
• Reviewing open orders, identifying delays or risks, and driving timely resolutions
• Maintaining and improving Customer Care processes, SOPs, and workflows
• Monitoring KPIs, reporting trends, and identifying opportunities for continuous improvement
• Collaborating with Sales, Warehouse, Supply Chain, Demand Planning, and Operations teams to resolve customer issues
• Supporting system improvements, reporting enhancements, and process automation opportunities

About You

You will bring:

• 3-5 years’ experience within customer service, order management, customer operations, or a similar environment
• Previous experience leading, supervising, or mentoring a customer service team
• Strong problem-solving skills with the ability to manage competing priorities
• Experience within healthcare, medical devices, manufacturing, or supply chain environments (highly desirable)
• Strong reporting capability with experience using Excel and ERP systems
• Excellent communication skills with the ability to build strong internal and external relationships

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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