Computer Support Specialist

Job Description

Responsibilities:

• Providing technical assistance to users via phone, email, chat, or in-person.
• Actively monitoring and working on tickets submitted in the JIRA ticketing system.
• Installing, setting up, and configuring new hardware, software, and peripherals.
• Diagnosing and resolving hardware, software, and network issues for end-users.
• Documenting technical problems, resolutions, and user guides for future reference.
• Other duties as assigned.
  

Required Qualifications:

• Two years of experience in Information Technology and Customer Service
• A Bachelor’s Degree in computer science, information systems, management systems, information technology, or cybersecurity.
  

Preferred Qualifications:

• Technical Expertise: Knowledge of computer hardware, software, operating systems, and networks.
• Problem-Solving: Good analytical and logical reasoning skills to identify root causes of problems.
• Communication: Excellent verbal and written communication skills to explain complex technical concepts to non technical users.
• Customer Service: Patience, empathy, and a focus on customer satisfaction.
• Organizational Skills: Ability to manage tasks, prioritize requests, and maintain detailed records.
• Adaptability: Ability to work under pressure and in a fast-paced environment.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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