Computer Network Support Specialist

Job Description

 The Computer and Information Systems Manager will provide data center IT support in a 24x7x365 environment and second-tier support to end users for either server, or mainframe applications or hardware. They are also responsible for interacting with network services, software systems engineering, and/or application development to restore service and/or identify and correct core problems.

Essential Duties and Responsibilities:

• Provide Tier I-II support
• Perform Production Control duties using state of the art scheduling packages
• Perform System Administration duties in a mainframe and midrange environment.
• Manage and perform the steps/actions required in the Remedy ticketing system.
• Maintain current and high level of technical skill in field of expertise.
• Perform and/or oversee security of the data center and escorting of personnel to designated areas of the computer room.
• Complete all daily logs and journals associated with maintaining computer room security and control; shift turnover information and daily activity notes.
• Support Disaster Recovery (DR) exercises
• Ensure customer satisfaction through the resolution of all issues and problems reported
• Report, document and escalate customer contacts; regarding issues, problems, and information given.
• Perform research and/or analysis on constantly changing or atypical administrative and/or program-related IT issues or problems, such as needed for regularly changing organizational requirements.
• Determines pertinent issues and collects relevant information from a wide variety of sources.
• Obtain successful results through research of IT information, development of ideas/concepts, and application of problem solutions on large and small-scale servers.
• Develop and present written/oral presentations for the recommendation of changes and solutions to programs or procedures
• Plan and coordinate maintenance and upgrades in support of NITC Infrastructure and customers.
• Optimize the functionality of networks and systems and reallocate system resources.
• Diagnose and recover failed systems and applications individually or with assistance from higher level or application matter experts.
• Perform research in the development of useful business requirements.
• Execute and modify jobs /programs through the use of multiple scheduling packages.
• Routinely performs a variety of Computer Operations functions such as system IPL’s/Reboots, Backups, Configuration Modifications, troubleshoot failures, recycle applications, initiate and perform production scheduling functions. Research and resolve environmental and facilities power issues within the prescribed timeframes provided by the facilities team. 
• Fill out and complete the logs required during the daily security checks.
• Participating in a minimum of quarterly training on the starting of generators manually and switching PDU’s from the loss power source to the available power source is considered a routine function to be performed successfully with no infractions.
• Demonstrate capable skills required to perform duties that are critical to maintaining a stable infrastructure and customer access.

Desired Qualifications:

• Existing Public Trust clearance
• Bachelor’s degree in computer science field, or an Associate’s degree in technology plus 2 years’ experience in a similar position.
• 5 years’ experience in data center support related field.
• Ability to perform system administration for Linux, Windows and Mainframe systems.
• Knowledge of networks, switches and other peripherals.
• Knowledge of storage appliances, data base and applications servers.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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