Cloud Support Engineer I

Job Description

Cloud Support Engineers are responsible for providing technical support for a set of company products. This role involves resolving customer issues, contributing to the growth of the Strategy Community, and continuously expanding product knowledge to deliver top-notch service. The ideal candidate is passionate about technology, thrives in challenging situations, and possesses a strong desire to help others.

Requirements

Responsibilities

• Deliver specialized technical assistance for the company’s Business Intelligence product range, Cloud platform, and associated technologies
• Build and maintain strong relationships with customers and partners through consistent, high-quality interactions during project development and the upkeep of production systems
• Identify and resolve complex or urgent technical issues reported by customers utilizing the company’s product suite
• Work collaboratively and communicate clearly with colleagues, as well as internal application and software development teams
• Effectively prioritize and relay product defects and enhancement requests to development teams
• Enhance the company’s knowledge base by producing customer-oriented documentation for technical solutions and supplementary product documentation
  

Qualifications

• Bachelor’s degree in a technical discipline (such as Engineering, Physics, Mathematics, or Computer Science)
• At least 2 years of experience in IT customer support or technical support roles
• Strong analytical and troubleshooting abilities
• Proven ability to manage time effectively by prioritizing workloads, multitasking, meeting deadlines, and handling competing demands under pressure
• Excellent verbal and written communication skills in English
• Basic understanding of Windows and Linux system administration
• Familiarity with one or more of the following technologies: Python, REST API, Java, SQL, HTML, or XML/XSL
• Possession of Cloud Certifications (e.g., AWS, Azure, Google Cloud)

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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