Client Support Associate

Job Description

Responsibilities

• Support clients who have ordered background checks including criminal record checks, employment history verification, educational qualification verification, reference checks, and professional licence validation.
• Coordinate with internal teams to resolve client queries and deliver results on-time, including supporting Account Managers by providing insights about their clients.
• Ensure compliance with regulations and company policies, including adhering to data privacy regulations and ensure the secure handling of personal data during the vetting process.
• Monitor internal systems to track the progress of various background checks and report bottlenecks.

What are we looking for

• 2+ years experience in a customer support environment, preferably B2B.
• Excellent written and verbal communication skills, including active listening ability.
• A quick thinker and fast learner with strong problem solving ability.
• A team player who is comfortable with remote working and rotational shifts.
• Ability to work well under pressure and can multitask while paying close attention to detail.
• Proficiency with data, reports, spreadsheets and general business tools and applications.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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