Client Success Manager

Job Description

Responsibilities

• Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy   
• Bridge implementation to launch by configuring platforms and training users   
• Lead regular client meetings and health reviews   
• Respond to client inquiries with enthusiasm and precision, exceeding SLAs   
• Capture insights and feedback to support product enhancements   
• Represent our brand at conferences, campus visits, and webinars   
• Cultivate client champions for case studies and community engagement   
• Maintain meticulous records in Salesforce and Vitally   
• Embrace coaching and continuously deepen your product and industry knowledge 
• Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption 
• Proactively identify churn risk, and produce and execute success plans

Who You Are

• 2+ years of experience in customer success or service within B2B SaaS   
• Tech-savvy and quick to master new platforms   
• Clear communicator who loves solving problems creatively   
• Professional, empathetic, and detail-oriented   
• Adaptable and energized by change   
• Familiarity with CORE ELMS or CORE CompMS (a plus)   
• Experience in healthcare, tech, or higher ed (bonus!)   
• Project management skills and CRM experience (extra points!)   
• Bachelor’s degree required 

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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