Client Services Executive

Job Description

Responsibilities:

• Manage the Client Services Salesforce Queue (client inquiry management system) including but not limited to:Supporting basic Alert Formatting and Query Set Up
• Providing Account Management for new user adds and changes
• Supporting access enhancements (Email Domains and IPs)
• Providing trial and account assistance questions from account managers
• Act as liaison for Connect/ATA/API/Finance/Salesforce/SalesOpps/Dev/Tech teams and our clients
• Fulfillment Report Management including report monitoring hourly, entitlements and access onboarding for new deals and renewal user rollover
• Representing the first point of contact for all clients internally and externally needing assistance via cases and phone.
• Assist Training team with administrative support
• Assist the Client Success team with collaborative goals and initiatives

As part of building your personal brand you will be given the opportunity to:

• Represent highly recognized and awarded brands
• Partner with customers in developing their strategic direction
• Build and maintain global and local relationships internally and with customers
• Work in a highly collaborative and passionate team environment
• Develop deep technical and/or strategic advisory skills in an organization that is very supportive of personal development

Qualifications:

• Strong preference for candidates with 2+ years relevant commercial experience managing client relationships – within pharmaceutical, biotech or contract research organizations – in a Customer Success, Sales, Training, or other client-facing roles.
• Demonstrated experience driving customer engagement and solving client problems.
• Experience working independently, as well as in a collaborative, cross-functional team environment.
• Excellent written, verbal and presentation skills. Ability to communicate complex concepts succinctly and effectively.
• Strong interpersonal skills.
• Ability to meet deadlines and promptly satisfy client needs and requests.
• Creative problem-solver who can leverage available resources and create new ones to satisfy customer needs.
• Salesforce knowledge is preferred

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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