Client Service Associate
Job Description
Responsibilities:
1. Responding to client inquiries and requests in a timely and accurate manner
2. Assisting clients with identifying their needs and providing solutions
3. Interacting with internal and external stakeholders to ensure successful professional relationships
4. Using tools such as App Annie and Mobile Action to conduct keyword research and justify your selection with data
5. Collaborating with account managers & internal teams to ensure 100% timely executions of campaigns
6. Working actively to prepare & participate in the client-facing meeting
7. Creating convincing progress summaries with the help of data representation using Google Workspace
8. Using tools like Slack, Trello, G Suite, Google Play Console, Google Analytics, App Store Connect, App Annie, Mobile Action, etc.
Other requirements
1. Possess excellent written and spoken English skills as well as a sound knowledge of MS Office
2. Outstanding customer service, project management, and report writing skills to help the company continue to drive exceptional results
3. Have a good command of language & should be able to steer a conversation
4. Someone who is immensely confident when it comes to speaking on calls & presentations
5. Should be able to pre-plan tasks & work with multiple teams
6. Superior customer interaction skills, a knack for problem-solving, and strong project and report-writing capabilities
7. Someone who is outgoing & who can carry on conversations with clients regularly
8. Should possess great communication skills & vocabulary, should be able to meet deadlines & take up priority tasks as & when needed
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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