Client Enablement Specialist

Job Description

Responsibilities
• Maintain CRM and internal systems with complete, accurate, and up-to-date records
• Draft and send routine client communications in a clear and professional manner
• Monitor contractor attendance and ensure proper documentation
• Maintain organized and audit-ready client files
• Track task completion and provide weekly progress reports
• Coordinate with Talent, Strategy & Growth, and People Operations teams to ensure timely execution of deliverables
• Proactively follow up internally to prevent delays and bottlenecks
• Escalate risks or issues early to appropriate stakeholders
• Ensure adherence to Standard Operating Procedures (SOPs)
• Identify workflow gaps and support process improvement documentation

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